What Are the Most Important Qualities of Good Customer Service?

Lady with black hair smiling and talking into a headset

Loyalty and self-sufficiency are characteristics of a good customer, and good customers are who companies want to attract and keep for the long term. This starts with providing excellent customer service in addition to quality products and services. What is good customer service? Thanks to the internet, customers have a seemingly limitless number of options…

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Can Human Resources Be Replaced By AI?

AI surrounded by neon circle

As the scope and use of artificial intelligence (AI) increases, many are left wondering if they are going to be replaced by a computer or robot. While there are jobs that may be replaced by AI, areas such as human resources (HR) benefit from using AI to augment current practices but aren’t likely to be…

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How Are Artificial Intelligence Tools Used in Employee Management?

Rainbow colored AI

A large part of a company’s success is dependent upon its employees. Ensuring employee engagement and satisfaction not only leads to less turnover but also increases productivity and profitability. Incorporating artificial intelligence (AI) tools is one way that companies are modernizing their employee management operations.  How is AI used in employee engagement? Companies are more…

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How Is Generative Artificial Intelligence Used in Human Resources?

three brains connected

The popularity of generative artificial intelligence, or generative AI, has exploded over the last year, but it’s a hot button topic in many industries. For people who work in creative industries, the rise of generative AI feels like a threat to their passion and livelihood, and so a fair amount of controversy and negative connotations…

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What Are the Cons of AI Interviews?

AI using applications on laptop

During recent years virtual job interviews have increased exponentially, and one interview practice that is growing is the use of artificial intelligence (AI). Utilizing artificial intelligence in the recruitment process can save companies a lot of time and improve efficiency, but how do AI interviews fit into this? How is AI used in interviews? There…

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What Are the Limitations of Artificial Intelligence in Hiring?

Brain in a lens

Human resources (HR) has had to adapt a lot in recent years, and many organizations have come to realize the vital role HR plays in their success. Companies are increasingly investing in various types of technology to aid HR and drive advancement. The use of artificial intelligence (AI) in recruitment and selection has become a…

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Does AI Reduce Bias in Hiring?

Brain within computer board

Artificial intelligence (AI) has the potential to reduce bias in the hiring process, but if the technology isn’t trained and implemented correctly, bias can also be perpetuated. Developers and organizations must be attentive to the algorithms and data being used to ensure that they are not furthering bias or discrimination. What is a problem with…

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How Does AI Lead to Discrimination?

Artificial hand pressing AI button

Artificial intelligence (AI) has many benefits, but organizations must be mindful when using this technology. Without proper safeguards in place to prevent it, AI can lead to bias and discrimination. What is one potential cause of bias in an AI system? While there are many ways that bias can be introduced into AI systems, it…

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What Type of Bias Happens With AI?

AI letters inside a blue ring

Many look to artificial intelligence (AI) as a way to reduce the amount of human bias that goes into decision-making. However, since AI is designed and implemented by humans, the potential for bias still exists. What are the main sources of biases in machine learning? Three sources of biases in AI or machine learning (ML)…

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