Are you ready for an exhilarating journey into the world of Customer Service? PEG Staffing & Recruiting has an incredible opportunity for you! Get ready to be the hero of your own career story as we embark on a quest for a Customer Service Representative for one of our prestigious clients in the enchanting city of St. Charles, MO. If you're looking for a direct hire placement that combines professionalism, and the chance to make a real impact, you've just stumbled upon your next great adventure!

What You’ll Do:

• As our Customer Service Dynamo, you'll be on a mission to create delightful customer experiences.
• Put on your customer detective hat and listen carefully to customers' needs and concerns. Respond with solutions that make them do a happy dance.
• Be the go-to source of information about our amazing products and services. Share the magic and watch customers' eyes light up.
• Take orders like a pro, determining charges with precision. You'll be the wizard who ensures orders are as smooth as butter.
• Review and perform changes to customer accounts. Keep things running smoothly, even when the going gets tough.
• Handle questions and complaints with finesse. Turn frowns upside down and make customers feel heard and valued.
• Document the nitty-gritty details of customer interactions. Your notes will be the treasure map for future assistance.
• Dive into the unknown to research answers or solutions when needed. You're the Sherlock Holmes of customer queries.
• When the going gets tough, refer customers to the right heroes—supervisors, managers, or other team members who can save the day.

• Engineering or Manufacturing Experience (Nice-to-Have): If you've ever dabbled in engineering or manufacturing, that's awesome! But if not, no big deal. We welcome all backgrounds, and your unique experiences can bring a fresh perspective.
• Bachelor's Degree (Preferred, but not Mandatory): Having a degree is great, but if you don't have one, don't worry; we're open to candidates with a mix of education and experience. We believe in giving everyone a fair shot at greatness.
• Tech-Friendly Attitude (A Bonus): If technology doesn't make you break into a cold sweat, that's a plus.
• Computer Skills: MS Office, Knowledge of ERP systems also a plus.
• Communication Chops (Be Friendly, We'll Teach the Rest): Friendly and professional communication is key. We'll work together to help you become a conversation maestro. Positive attitude is your superpower!
• Detail-Oriented & Organized: Keeping track of details and staying organized is crucial.

• Health
• Dental
• Life
• Vision
• Paid holidays