Senior Fraud Specialist – Remote

Senior Fraud Specialist – Remote

Location: St. Louis, MO
Type: Contract
Pay: Upto $25.0 Annual

Ready to be someone’s hero? Are you a master at catching bad guys trying to use cardholder’s hard-earned money? We have a great opp for you!  

PEG working with a financial institution the St. Louis, Missouri area and we are seeking Senior Fraud Specialist to join their team. This is a temp to hire, work from home opportunity from anywhere in the US. You'll earn $22.00-$25.00/hr. While a contractor, PEG offers health, dental, and vision coverage.  

The Fraud Specialist is responsible for handling disputes, fraud claims and monitoring for fraud prevention and trends.  

 

PERKS: 

  • Temp to Hire/ Intent to Hire Opportunity   

  • Work from Home  

  • Benefits after conversion to Perm employee:    

  • Retirement Plan and 401K matching on first 4%   

  • Medical, Dental, Vision   

  • Disability, Life and AD&D   

  • FSA   

  • EAP & Wellness programs   

 

WHAT YOU’LL DO:  

  • You’ll be someone’s superhero and help customers with fraud, lost, and stolen reports.  

  • You’ll gather the necessary information from customers while providing outstanding service. 

  • You work with law enforcement and help with issuance claims when appropriate. 

  • Communicate! Handle customer documentation and correspondence and cousel members. 

  • Help staff with questions or forms and coach team members. 

  • Provide provisional credits when necessary. 

  • Reviews various fraud prevention reports to monitor unconventional customer account behavior, contacting customers when necessary, and changing customer access status through the debit card and ATM networks as indicated.  

  • Creates and maintains records for the bank. 

  • Coordinate with departments and help update daily and monthly reports. 

  • Creates monthly, quarterly, and annual reports. 

  • Responds to fraud alerts from Visa to and notifies customers. 

  • Contact cardholders to verify if ATM and debit card transactions are valid; Close and reissue compromised cards when necessary 

  • Review and ensure procedural steps are completed for any fraud claims or disputes. 

  • Help implement solutions to help prevent or mitigate fraud losses. 

  • Lead the analysis and investigation of suspected fraud allegations 

  • Develop and maintain contacts with local, state and federal law enforcement agencies 

  • Conduct timely investigations of suspected fraudulent activity to ensure minimal loss/inconvenience to client and its customers. 

  • Assist in customer and staff education. 

  • Identify and report to management suspicious activity that may warrant required regulatory report filings. 

  • Monitors daily fraud activity and implements strategies to mitigate loss.  

  • Tracks fraudulent transactions and dollar amounts to report losses and recoveries 

  • Delivers exceptional customer service and stays on top of industry trends and regulations. 

  • Follows and complies with applicable laws and regulations, including: the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control  

WHO YOU ARE:  

  • In the Lou! Local to St. Louis, MO for in office trainings and meetings 

  • Education: High school degree or equivalent.  

  • 5 years plus of financial services fraud or credit card fraud experience and resolution. 

  • Previous Visa dispute resolution rules knowledge.  

  • Advanced Excel skills.  
     
     

PEG Staffing & Recruiting: 
PEG™ Staffing & Recruiting, Inc. (PEG) is a certified woman-owned full-service staffing agency headquartered in St. Louis, Missouri. For decades, PEG has been a leader in the fields of technology, engineering, office administrative, manufacturing and distribution recruiting, successfully connecting Fortune 500 businesses to superior, advanced talent. 
 
PEG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. 

 

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